Last Updated: August 2026
At Lumina Rooms Technical Services L.L.C. (“Lumina Rooms”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, request a quotation, or contact us regarding our glass and aluminium services.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
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Submit a contact or enquiry form
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Request a quotation or site visit
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Contact us by phone, email or WhatsApp
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Enquire about our glass rooms, pergolas, doors and windows, glass partitions, parking solutions or other services
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Provide information about your property or project
This information may include:
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Full name
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Phone number
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Email address
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Property or project location
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Service you are interested in
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Project requirements and details
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Any other information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
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Respond to your enquiries and requests
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Provide quotations and information about our services
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Arrange site visits and consultations
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Understand your project requirements
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Communicate with you regarding your enquiry or project
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Improve our website, services and customer experience
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Maintain website security and functionality
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Comply with applicable legal and regulatory requirements
3. How We Protect Your Information
We take reasonable technical and organisational measures to protect the personal information we collect against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
4. Sharing of Information
We do not sell, rent or trade your personal information.
We may share your information with trusted service providers, contractors or business partners where reasonably necessary to respond to your enquiry, provide our services, operate our website or manage our business.
We may also disclose information where required by applicable law, regulation, legal proceedings or government authorities.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.
Cookies may collect information such as browser type, device information, pages visited and general website usage.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
6. Third-Party Services
Our website may contain links to or integrations with third-party websites and services, including communication platforms such as WhatsApp.
If you choose to use a third-party service, your information may also be subject to that provider’s privacy policy and terms.
Lumina Rooms is not responsible for the privacy practices, security or content of third-party websites and services.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Respond to enquiries
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Provide requested services
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Maintain business and project records
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Fulfil contractual or legal obligations
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Resolve disputes or enforce agreements
When personal information is no longer required, we may securely delete or anonymise it where appropriate.
8. Your Privacy Rights
Subject to applicable laws and regulations in the United Arab Emirates, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your information where legally applicable
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Object to or request restrictions on certain processing
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Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the details provided below.
9. Children’s Privacy
Our website is intended for a general audience and is not specifically directed towards children.
We do not knowingly collect personal information from children where such collection is prohibited or requires additional consent under applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.
Any changes will be published on this page with an updated “Last Updated” date.
We encourage visitors to review this page periodically to stay informed about how we handle personal information.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Lumina Rooms Technical Services L.L.C.
Address:
ALNOOR BUILDING – 408, Al Qusais Industrial Third
Dubai, United Arab Emirates
Phone: +971 56 476 1007
Email: info@luminarooms.ae
Website: luminarooms.ae